365 Ace Bet's Privacy Policy

Welcome to 365 ace bet. We understand how important your personal data is. This privacy policy is designed to give you a clear picture of what information 365 ace bet collects, why it is collected, and how it is kept secure.

365 ace bet is Bangladesh's trusted online gaming platform. Our commitment goes beyond entertainment — we take your digital security seriously. This policy applies to our website, mobile app, and all related services.

By using the 365 ace bet platform, you are considered to have accepted this privacy policy. Please read it carefully.

365 ace bet may collect your information in several ways. Below is a detailed breakdown of what is collected and under what circumstances:

Information Collected at Registration

• Full Name: For account identification and KYC verification.
• Date of Birth: To verify that you are 18 years of age or older.
• Email Address: For account-related communications.
• Mobile Number: For OTP verification and security notifications.
• Address: As part of the required verification process.

Information Collected During KYC Verification

• A copy of your National ID (NID) or passport.
• Selfie or photo (for identity verification).
• Proof of address (utility bill or bank statement).

Automatically Collected Information

• IP address and device type.
• Browser type and operating system.
• Activity logs on the platform (login times, game history).
• Cookies and session data.

365 ace bet uses the data it collects solely for specific, defined purposes. We never use your information for anything beyond what is needed.

• Account Management: To create, verify, and secure your account.
• Gaming Services: For gameplay, deposits, withdrawals, and bonus processing.
• Customer Support: To resolve your issues and answer your questions.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To comply with applicable laws and regulations.
• Improvement: To improve the platform experience and quality of service.
• Contact: To notify you of important updates, promotions, and offers (with your consent).

365 ace bet does not sell or rent your personal information. However, limited data sharing with third parties may be necessary in certain situations:

• Payment Providers: Necessary information is shared with mobile banking providers to process transactions. Your full account details are never disclosed.
• KYC Verification Services: Trusted third-party services may be used for identity verification. These providers are bound by our privacy standards.
• Legal Authorities: Information may be disclosed to relevant authorities when required by court order or legal obligation.
• Fraud Prevention Services: Limited data may be shared with specialized services for detecting money laundering and fraud.

365 ace bet uses cookies on its website and app. Cookies are small files stored on your device that help improve your experience.

Types of Cookies We Use

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Performance Cookies: To monitor platform speed and performance.
• Functionality Cookies: To remember your preferences (language, theme, etc.).
• Analytics Cookies: To analyze user behavior and improve our services.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of some platform features.

365 ace bet uses industry-leading security technology to protect your data. Our security team monitors systems 24/7.

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by independent experts.
• Data Backup: Regular secure backups are maintained.
• Suspicious Activity Monitoring: Real-time fraud detection system.

365 ace bet only retains your data for as long as necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration the account is active, and 5 years after closure (as required by law).
• Transaction Records: Up to 7 years in accordance with financial regulations.
• KYC Documents: 5 years after account closure.
• Gaming History: For the duration the account is active, and 2 years after closure.
• Cookies & Session Data: After the session ends, or up to a maximum of 12 months.

Once the retention period expires, your data is securely deleted or anonymized. Certain data may be retained for an extended period where required by law.

You have clear rights over your personal data at 365 ace bet. We respect those rights at all times:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can ask us to stop using your data for certain purposes.
• Right to Data Portability: You can request a copy of your data in a portable format.
• Right to Object: You can opt out of marketing communications at any time.

365 ace bet strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal data from minors.

Age verification is mandatory at the time of registration. If a user registers with a false age and is later found to be a minor, their account will be immediately suspended and all collected data will be permanently deleted.

If you believe a minor is using our platform, please notify our support team immediately.

365 ace bet may update this privacy policy from time to time. Changes may occur due to business updates, new services, or legal requirements.

We will notify you in advance by email or through the platform whenever significant changes are made. Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

Check the 'Last Updated' date at the top of this page to see when the policy was last changed. We recommend reviewing it regularly to stay up to date.

If you have any questions, concerns, or requests regarding this privacy policy, please reach out to our dedicated privacy team. We are always ready to help.

Send us an email with any privacy complaints or data deletion requests. We will verify your identity and act promptly.